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Processing Orders in Offline Mode

Overview

POS Terminal lets you process the customer orders in the offline mode, without an access to the internet. This feature allows you to work even if the internet connection is poor or absent.

This topic explains how to enable and use this feature.

Enable the Offline Mode

To enable the offline mode

  1. Tap the Menu icon in the bottom left corner of POS Terminal screen.
  2. Navigate to General Settings, and then in the right pane, select the Work in Offline checkbox.

How It Works

IMPORTANT: In any scenario, you should start and end your shift in the online mode.

If the internet connection dropped during your shift, enable the offline mode. In this mode, you can create and pay the customer orders in the usual way.

On the Active Orders screen, the orders that have been paid in the offline mode are marked with  (payments in cash) and  (payments with bankig card) icons:
 

The information about these orders are caсhed  and saved to POS terminal.

After restoring the internet connection and closing your shift, this information is automatically sent to Back Office. Thus, YumaPOS processes all orders.

Limitations 

In the offline mode, you can create and pay the customer orders.

However, when using offline mode, consider the following limitations:

  • You cannot select customers and add them to the orders.
  • You cannot pay orders using the gift cards.
  • You cannot print orders to the network printers.
  • A POS Terminal used in the offline mode does not synchronize the sales information with other POS Terminals in your store, if any (for more information, see “Scenarios of Use” later in this topic).

Scenarios of Use

Depending on the number of POS terminals used in your store, consider the following scenarios:

  • If you use a single POS Terminal, always enable the Work in Offile setting (see Enable the Offline Mode earlier in this topic).
  • If you use several POS terminals, do not enable the Work in Offile setting when the internet works properly; otherwise, a POS terminal used in the offline mode cannot receive information from other POS terminals.
    TIP: In big stores, use the offline mode only if your internet connection is poor or absent.  After restoring the internet connection, YumaPOS synchronizes all information saved to POS Terminals, and you can disable the Work in Offile settings on all POS Terminals.

See Also